Privacy Policy

1. Introduction

Waitery (“we,” “us,” or “our”) provides restaurant point-of-sale software and related services in Canada. This policy explains what personal information we collect through this website, why we collect it, how we use and share it, and the choices and rights you have. It is written with Canadian privacy law in mind, including the federal Personal Information Protection and Electronic Documents Act (PIPEDA), Quebec’s Act respecting the protection of personal information in the private sector(often called Law 25), and Canada’s Anti-Spam Legislation (CASL).

This policy covers this marketing website. Personal information processed inside the Waitery product on behalf of a restaurant is governed by our customer agreements, where the restaurant is typically the party responsible for that data.

2. What we collect

When you fill out our demo or contact form, we collect the information you choose to provide, which may include:

• Business name
• Email address
• Number of locations
• Your current POS system
• Province
• Restaurant type
• Any message or details you add

With your consent, we also collect limited analytics about how you use this site — for example pages viewed, approximate region, device and browser type, and referring links. Analytics are only loaded after you accept them through our consent banner. If you decline, we do not load non-essential analytics.

3. Why we collect it

We use the personal information above to:

• Respond to your demo requests and questions
• Prepare a relevant demo and pricing for your business
• Communicate with you about Waitery, where you have consented to hear from us
• Understand and improve how our website performs (with consent)
• Keep our site and systems secure and prevent abuse

4. Consent and legal bases

Under Canadian law we rely on your consent to collect, use, and disclose your personal information, except where the law permits or requires otherwise. When you submit the form, you consent to us using your details to respond to your request. Marketing emails are sent in line with CASL — we obtain consent, identify ourselves, and include an unsubscribe option in every commercial message.

You can withdraw your consent at any time (see Your rights), subject to legal or contractual limits.

5. Cookies and analytics

We use a small number of strictly necessary cookies to make the site work. Any non-essential cookies and analytics — such as usage measurement — are consent-gated: they only run after you accept them in our consent banner, and you can change your choice at any time. Declining non-essential cookies does not stop you from using the site.

6. How we share information

We do not sell your personal information. We share it only with trusted service providers who help us run our business — for example our customer-relationship (CRM) and email tools, form and hosting providers, and analytics services we have enabled. These providers may process information on our behalf and are bound to use it only for the services they provide to us. We may also disclose information where required by law or to protect our rights and the safety of others.

7. Data retention

We keep personal information only as long as needed for the purposes described here — for example to follow up on your inquiry, to maintain a business relationship, or to meet legal and accounting obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it.

8. Your rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you
• Correct information that is inaccurate or out of date
• Withdraw consent and request deletion of your information
• Unsubscribe from marketing emails at any time

To exercise any of these rights, contact us at hello@waitery.ca. We will respond within the timeframes required by applicable Canadian law.

9. Quebec residents — Law 25

If you are in Quebec, additional rights under Law 25 may apply, including the right to request deletion of your personal information and the right to information about how it is handled. We have designated a person responsible for the protection of personal information.

The person responsible for the protection of personal information at Waitery is our Privacy Officer, who can be reached at hello@waitery.ca.

10. International transfers

Some of our service providers may store or process personal information outside your province or outside Canada. Where this happens, the information may be subject to the laws of those jurisdictions. We take reasonable steps so that any such providers offer a comparable level of protection for your information.

11. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, and unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, but we work to protect your information appropriately to its sensitivity.

12. Children

This website and our services are intended for businesses and are not directed at children. We do not knowingly collect personal information from children.

13. Changes to this policy

We may update this policy from time to time. When we do, we will revise the “Last updated” date above. Material changes will be communicated as required by law.

14. Contact us

Looking for pricing or a walkthrough instead? Book a demo.